Frequently Asked Questions

Who are we ?

Mediatic Labs is a focused cosmetics company specializing in the manufacturing and distribution of high-quality beauty products. We offer several brands, including our flagship brand, Action Paris, which specializes in compact products designed for everyday ailments, both minor and major.

What types of products do you offer?

We offer a wide range of treatments, including:

Masks & Patches for all skin types and all occasions.
Quick-to-use products with 1-Minute Solutions for everyday needs.
A Vegan Nature Range , and between 99% and 100% of natural origin.

All our products are designed to meet specific needs and are suitable for all ages.

Do you ship to all countries?

We currently ship to over 45 countries worldwide. Our delivery services cover Europe, America, Asia, the Middle East, Africa, and Oceania.

What are the delivery times?

Delivery times vary depending on the destination country. Generally, deliveries take 3 days within mainland France. Additional delivery times may apply for international shipments.

Can I track my order?

Yes, once your order has shipped, you will receive an email with a tracking number. You can use this number to track the delivery status through our website or our carrier's website.

What are the options for paying for my products?

We accept several secure payment methods, including:

  • Bank cards (Visa, MasterCard, American Express)
  • Apple Pay
What to do if a product is damaged upon receipt?

If a product is damaged upon delivery, please contact us immediately through our customer service. We will ask you to provide photos of the damaged product and packaging so that we can process your refund or replacement request as quickly as possible.

How do I know if a product is suitable for my skin type?

On each product page, we provide detailed information about the composition, benefits, and suitable skin types. If you have any specific questions, you can always contact our customer service team for personalized advice. We're here to help you choose the products that best suit your needs.

Do you offer vegan or cruelty-free products?

Yes, we offer a Nature range of vegan and cruelty-free products, formulated without animal-derived ingredients or animal testing. You'll find clear information on our product packaging to ensure you choose products that align with your values.

All our products are cruelty-free, in accordance with European legislation, and have been for over 15 years! In addition, you'll find clear information on our product packaging to ensure you choose products that align with your values, especially when they're vegan. Our L'Action Nature range also meets the strictest international standards for naturalness and environmental protection, including recyclable and even compostable packaging in designated units.

Why was I redirected to this site when I type “Cares2Beauté”?

In a constantly evolving world, we felt the need to revamp the L'Action Paris brand sold on the Soins 2 Beauté website. Only the interface has changed; the products remain the same, with a few new features!

If you would like to purchase other products from our partner brands previously available on the old site (Burt's Bees, Tropical Shine, Busticare, etc.), you can contact us at the following email address: info@mediatic.com.